FAQ
We are here to help you…Need some help with your order or have a question that you need answered? You can check out the many questions and answers below. If you still have not found the answer you’re looking for, please go to our Contact us page and get in touch using any of the options provided.
No, but it is easy to do this, and we only ask for few details to make the process quick and easy. With an account you avoid having to input your details each time you buy from us, plus it allows you to view your order history. We have a guest checkout system, one drawback of this is that it requires you to input your details each time you are making an order. Matter of fact, the only difference between a guest checkout system and creating an account is that the guest checkout system doesn’t require you to input a password. Additionally, our site has faster checkout features like Google Pay and Apple Pay that eliminates the need for customers to have to enter their card info each time.
No problem. If this has happened to you. Just click on the “forgot my password” link on the log in page to receive an email to have your password reset.
No, we currently only deliver to the UK Mainland (including Northern Ireland and Highlands). We’re working on expanding our shipping coverage to customers that are outside these areas.
If you have received an email confirmation with your order number, then yes. If not, you can give us a call or email us and we will resolve any such issue ASAP.
We take an artisanal / handcrafted approach, which means we do not prioritise extensive use of machines over humans. The ingredients that we use for our recipes also must be of certain criteria. For instance: natural (yes, we do not use artificial chemical additives), and any ingredient that we use must serve a vital purpose towards the recipe / product development.
Yes, we do. We offer free delivery for orders over £20 for customers that live in UK Mainland (including Northern Ireland and Highlands). There is a flat fee of £2.99 for orders under £20. You can find out further info about this on our Shipping & delivery page.
This information will be communicated to you e.g., by email or text by our chosen courier provider.
We're sorry to hear that. You can contact us via telephone during our customer service opening hours, or you can send us an email and we will promptly rectify this issue for you.
No. All products that are bought from our online shop will be picked, packed, and dispatched to you by us. Moreover, we do not offer the 'Paying by cash' as one of our payment methods on our online shop.
Yes, it is. We use some of the latest technologies to enable your payment processing to be quick, easy, and safe.